Use the following support form to quickly and easily get in touch with our technical department if you are experiencing technical difficulties. Please describe your problem in as much detail as possible and state any measures that you have already undertaken to no avail.
Online support request
The satisfaction of our customers is a key focus at our company. From the first contact to the proper delivery and technically perfect initial operation of the Solar-Log™. Fulfilling the expectations you have of us is therefore our highest priority.
Technical problems? - Our professionally staffed hotline is here for you.
Telephone: 203-702-7189
Email: north-america-support@solar-log.com
For all queries please always provide the Solar-Log™ model and user name.
Remote maintenance
To allow our technicians to assist you as rapidly and simply as possible, they solve many problems directly on your device via remote maintenance.
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TeamViewer Client
Please note
We do not accept any returns without prior contact by telephone or email. Should you nonetheless send us a device without prior consultation, we request that you understand that we will not bear the costs of return delivery.
In addition, we shall not be liable in the event of:
- Transport damage
- faulty installation
- faulty commissioning
- any interventions, modifications and repairs performed
- incorrect use and improper commissioning
- force majeure
Guarantee certificate
1st Edition, January 1st 2010
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Guarantee certificate
